Terms and Conditions

3.1 Service Description

We provide professional automotive detailing services including:

• Exterior washing and detailing
• Interior cleaning and detailing
• Paint correction and polishing
• Window cleaning
• Headlight restoration
• Engine bay cleaning
• Mobile detailing services

3.2 Service Standards

All services will be carried out:

• With reasonable care and skill
• In accordance with industry standards
• Using materials of satisfactory quality
• Within agreed timeframes where specified

3.3 Service Limitations

• We reserve the right to refuse service for vehicles with excessive contamination, biohazards, or illegal substances
• Specialist or high-value vehicles may require additional terms and insurance arrangements

3.4 Right to Refuse or Cease Service

We reserve the absolute right to:

• Refuse service for any vehicle we deem unsafe or excessively contaminated
• Cease work if undisclosed issues are discovered
• Charge additional fees for vehicles requiring excessive work
• Refuse service to abusive or threatening customers
• Require immediate payment if we have concerns about payment

3.5 Unexpected Conditions

If we discover any of the following, we will stop work and may charge a call-out fee even if the service is not completed:

• Biohazards (including but not limited to bodily fluids, needles, drug paraphernalia)
• Excessive pet hair or waste requiring special treatment
• Mould or other health hazards
• Structural damage affecting our ability to detail safely

3.6 Service Results and Limitations

• Results depend on vehicle age, condition, and previous maintenance
• We cannot guarantee removal of all stains, odours, or marks
• Some damage may only become visible after cleaning
• We are not responsible for revealing pre-existing issues
• "Like new" results are not guaranteed for older or neglected vehicles
• Customer satisfaction is subjective and not grounds for refund if service was performed competently

4.1 Statutory Rights

• These Terms do not affect your statutory rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation

4.2 Right to Cancel (Distance Selling)

For services booked online or by phone:

• You have the right to cancel within 14 days of booking without giving any reason
• If you request services begin within the 14-day cancellation period, you must pay for services provided up to the point of cancellation
• To cancel, contact us using the details in Section 32

4.3 Complaints Procedure

If you are dissatisfied with our services:

• Contact us immediately to discuss the issue
• We will investigate and respond within 7 working days
• Quality concerns must be raised immediately before payment
• Industry-standard results constitute satisfactory completion
• Personal preferences about finish do not constitute defective service
• We photograph completed work as evidence of service standard
• Independent inspection may be required for disputes, at customer's cost if claim is unfounded

5.1 Contract Formation

• A binding contract is formed when we confirm your booking
• Bookings can be made via our website, telephone, or in person
• We will provide confirmation via email or SMS

5.2 Customer Obligations

• Provide accurate vehicle information including all known defects
• Remove ALL personal belongings before service (we accept no responsibility for any items)
• Ensure vehicle access at the scheduled time
• Disclose any vehicle modifications, previous damage, or repairs
• Have legal authority to authorise work on the vehicle
• Inform us of any allergies or sensitivities to cleaning products
• Ensure sufficient fuel for vehicle movement
• Provide working keys/fobs
• Disable any aftermarket alarms or immobilisers
• Accept that some stains/marks may be permanent
• Inspect the vehicle immediately upon collection

6.1 Prices

• All prices are quoted in GBP Sterling
• We are not VAT registered, so no VAT is added to our prices
• Written quotes are valid for 30 days unless otherwise specified

6.2 Price Changes

• We reserve the right to adjust prices with reasonable notice
• Additional charges may apply for unexpected conditions requiring extra work
• We will seek your approval before undertaking work exceeding the quoted price by more than 10%

6.3 Payment Terms

• Payment is due IN FULL upon completion before vehicle release
• We accept cash, debit cards, credit cards, and bank transfers
• Vehicles will not be released until payment is received in full
• Bank transfers must clear before vehicle release

6.4 Payment Disputes

• Any disputes about service quality must be raised before payment
• Payment constitutes acceptance of the service provided
• Chargebacks or payment disputes after vehicle collection may result in legal action

6.5 Late Payment

• Interest on late payments will be charged at 8% above the Bank of England base rate
• We may exercise our statutory right to claim reasonable debt recovery costs
• We maintain the right to retain the vehicle until payment is received (lien)

7.1 Customer Disclosure Obligations

You MUST disclose:

• All known damage, defects, or issues
• Previous accident damage or repairs
• Modifications or non-standard parts
• Known mechanical issues
• Sensitive areas or components
• Previous detailing problems
• Any reasons for special care

7.2 Failure to Disclose

• Non-disclosure of known issues voids any warranty
• We accept no liability for damage to undisclosed problem areas
• Additional charges apply if undisclosed issues increase work required
• We may refuse to continue service upon discovery of undisclosed issues

8.1 Customer Cancellations

• More than 48 hours notice: No charge
• 24-48 hours notice: 25% of service cost
• Less than 24 hours notice: 50% of service cost
• No-shows: 100% of service cost
• Repeated cancellations may result in requiring deposits for future bookings
• Mobile service cancellations with less than 24 hours notice: £50 minimum charge

8.2 Deposits

We reserve the right to require deposits for:

• First-time customers
• High-value services
• Customers with previous cancellations
• Mobile services
• Deposits are non-refundable for late cancellations or no-shows

8.3 Our Right to Cancel

We may cancel or reschedule due to:

• Adverse weather conditions
• Staff illness or emergency
• Equipment failure
• Other circumstances beyond our reasonable control
• We will provide maximum notice possible and offer alternative appointments at no extra charge

9.1 Our Liability

• We maintain public liability insurance of £1,000,000
• We maintain motor trade insurance covering customer vehicles in our care
• We are liable for damage caused by our negligence or breach of contract
• Any claims must be made before the vehicle leaves our custody

9.2 Limitation of Liability

Subject to Section 9.3, our liability is limited to:

• The cost of re-performing defective services
• The actual damage to your vehicle caused by our negligence, up to £5,000
• We accept no liability for claims made after the vehicle has left our premises unless supported by immediate photographic evidence

9.3 Exclusions

We do not limit liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under UK law

9.4 Excluded Losses

We are not liable for:

• Pre-existing damage, defects, or poor previous repairs
• Damage due to vehicle defects or age-related deterioration
• Loss of use, loss of earnings, or any consequential losses
• Items left in vehicles (we recommend removing ALL items)
• Damage caused by following manufacturer recommendations
• Paint defects that become apparent after cleaning
• Interior stains that cannot be removed without damage
• Mechanical issues discovered during detailing
• Damage from delays beyond our control

10.1 Service Warranty

• We warrant our workmanship for 30 days from completion
• Warranty covers defects in workmanship only
• Warranty is void if vehicle is subsequently worked on by another detailer

10.2 Warranty Exclusions

Our warranty does NOT cover:

• Normal wear and tear
• Damage from automatic car washes
• Environmental damage (bird droppings, tree sap, road salt, etc.)
• Customer neglect or misuse
• Pre-existing conditions not documented at service time
• Results affected by the vehicle's age or condition

10.3 Warranty Claims

To claim under warranty:

• Notify us within 48 hours of discovering the issue
• Provide photographic evidence
• Allow us to inspect the issue at our premises
• Not have caused or contributed to the defect
• Claims made after leaving our premises must be supported by evidence

11.1 Privacy

We process personal data in accordance with:

• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018
• Our Privacy Policy (available at talondetailing.com/privacy)

11.2 Marketing

• We will only send marketing communications with your consent
• You may withdraw consent at any time

12.1 Our Rights

• All content on our website and materials is protected by intellectual property laws and remains our property

12.2 Photography

• We may photograph vehicles for quality control and marketing
• You may opt out of marketing use by notifying us in writing
• We will not publish registration numbers without consent

13.1 Additional Requirements

For mobile detailing services, you must:

• Provide safe, legal parking for the service duration
• Ensure access to water and electricity if required
• Obtain any necessary permissions from property owners/landlords
• Accept responsibility for any parking charges, penalties, or fines
• Ensure the area is safe and free from hazards
• Be present or contactable throughout the service

13.2 Mobile Service Limitations

• We reserve the right to cancel if conditions are unsuitable
• Additional charges apply for travel beyond 10 miles from our base
• Minimum service charges apply to all mobile bookings
• We are not liable for any damage to driveways, lawns, or property not caused by our negligence
• You indemnify us against any claims from neighbours or third parties

13.3 Weather Conditions

• Mobile services may be cancelled due to rain, snow, or extreme temperatures
• We will attempt to reschedule but accept no liability for weather-related cancellations
• Partial completion due to weather will be charged pro-rata

14.1 High-Value Vehicles

Vehicles valued over £75,000 may require:

• Additional insurance documentation
• Specific risk assessment
• Modified terms and conditions

14.2 Commercial Customers

Business customers may be subject to different terms regarding:

• Payment periods
• Warranty provisions
• Liability limitations

14.3 Hazardous Materials and Unacceptable Conditions

We do not handle:

• Asbestos or suspected asbestos
• Bodily fluids (blood, vomit, urine, faeces beyond trace amounts)
• Chemical hazards or spills
• Any controlled substances or drug paraphernalia
• Weapons or ammunition
• Hazardous waste

Discovery of any such materials will result in:

• Immediate cessation of work
• Full payment for the scheduled service
• Potential reporting to appropriate authorities
• Permanent ban from future services

15.1 Our Obligations

We will:

• Maintain safe working practices
• Use appropriate PPE
• Comply with health and safety legislation
• Maintain appropriate risk assessments

15.2 Your Obligations

You must:

• Inform us of any known hazards
• Ensure safe access to vehicles
• Comply with our reasonable safety requirements

16.1 Pre-Service Documentation

• We photograph vehicles before service to document condition
• By proceeding with service, you acknowledge the documented condition
• We are not responsible for highlighting pre-existing damage

16.2 Post-Service Inspection

• You MUST inspect your vehicle before leaving our premises
• Point out any concerns immediately
• Sign our completion form acknowledging satisfactory service
• Leaving our premises constitutes acceptance of the work

16.3 Post-Collection Claims

• Claims made after collection require clear evidence the issue existed at collection
• We may request CCTV or timestamped photos
• The burden of proof lies with the customer

18.1 Entire Agreement

• These Terms constitute the entire agreement between us, superseding any previous agreements or understandings

18.2 Variation

• No variation of these Terms is effective unless in writing and signed by both parties

18.3 Severability

• If any provision is found invalid or unenforceable, the remaining provisions continue in full effect

18.4 Waiver

• No failure to exercise any right constitutes a waiver of that right

18.5 Assignment

• You may not transfer your rights or obligations without our written consent

18.6 Third Party Rights

• These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999

18.7 Recording and Evidence

• We may use CCTV and photograph vehicles for security and quality purposes
• You consent to such recording by using our services
• Our records constitute prima facie evidence in any dispute
• Time-stamped photos from our systems take precedence in disputes

18.8 Customer Conduct

• Abusive, threatening, or aggressive behaviour will result in immediate termination of service
• We reserve the right to ban customers who breach these terms
• Previous payment disputes or false claims may result in refusal of future service

19.1 Governing Law

• These Terms are governed by the laws of England and Wales

19.2 Jurisdiction

• The courts of England and Wales have exclusive jurisdiction over any disputes

19.3 Alternative Dispute Resolution

Before court proceedings, we encourage resolution through:

• Direct negotiation
• Mediation
• The Motor Ombudsman (if we are members)
• Other applicable ADR schemes

24.1 No Oral Modifications

• No employee or agent has authority to modify these terms verbally
• Any promises or agreements not in these written terms are not binding
• Special offers or discounts do not alter these terms

24.2 Survival of Terms

The following sections survive termination of service:

• Liability limitations
• Indemnification
• Dispute resolution
• Payment obligations

24.3 Clear Acceptance

By booking our services, you confirm:

• You have read and understood these terms
• You accept them without modification
• You have authority to accept on behalf of the vehicle owner
• The information you have provided is accurate and complete